Terms and Conditions for Cuisine Cruiser

These Terms and Conditions (“Terms”) govern the services provided by AC&TS CLEANING SOLUTIONS LTD trading as Cuisine Cruiser (“we”, “us”, “our”) to the client (“you”, “your”, the “Customer”). By booking our services, you agree to these Terms.

Our Details:

  • Trading Name: Cuisine Cruiser
  • Legal Business Name: AC&TS CLEANING SOLUTIONS LTD
  • Business Address: Radford Road 115, Nottingham NG7 5DU, UNITED KINGDOM
  • Contact Email: tatianasycova@gmail.com
  • Contact Phone: +44 7492 690 109
  1. Booking and Confirmation

1.1. All bookings are provisional until confirmed by us in writing (e.g., via email) and any required deposit has been received. 1.2. Quotes provided by us are valid for a period of [e.g., 14 or 30] days unless otherwise stated. 1.3. Upon confirmation, these Terms form a binding agreement between you and AC&TS CLEANING SOLUTIONS LTD trading as Cuisine Cruiser.

  1. Services

2.1. We agree to provide mobile food catering services as detailed in the agreed quote or booking confirmation, including the agreed menu, service times, and number of guests. 2.2. Any significant changes to the agreed services (e.g., menu changes, increase in guest numbers) must be requested in writing and may be subject to additional charges and our ability to accommodate the changes.

  1. Payment

3.1. A non-refundable deposit of [Specify percentage, e.g., 25% or a fixed amount £X] of the total estimated cost is required to secure your booking date. 3.2. The final balance is due no later than [Specify timeframe, e.g., 14 days, 7 days] before the event date. 3.3. If the booking is made less than [Specify timeframe, e.g., 14 days] before the event date, full payment may be required upon confirmation. 3.4. We reserve the right to cancel the booking if payments are not received by the due dates. 3.5. All prices are quoted in GBP (£). [Specify if VAT is applicable/included – e.g., “Prices are inclusive of VAT where applicable” or “VAT will be added at the current rate if applicable”]. Note: Confirm if AC&TS CLEANING SOLUTIONS LTD is VAT registered.

  1. Cancellations

4.1. Cancellation by You (the Customer): * If you cancel the booking, you must notify us in writing (email to tatianasycova@gmail.com is acceptable) as soon as possible. * The initial deposit is non-refundable. * If you cancel within [Specify timeframe, e.g., 14 days] of the event date, the full balance remains payable. * If you cancel more than [Specify timeframe, e.g., 14 days] but less than [Specify timeframe, e.g., 30 days] before the event, [Specify percentage, e.g., 50%] of the total booking value will be payable. (Adjust these timeframes and percentages based on your policy) 4.2. Cancellation by Us (Cuisine Cruiser): * In the unlikely event that we have to cancel your booking due to unforeseen circumstances (excluding Force Majeure – see Clause 7), we will notify you immediately and provide a full refund of all monies paid, including the deposit. We will have no further liability.

  1. Your Responsibilities (The Customer)

5.1. You must ensure that the event location has safe and adequate access for our food truck and staff, including sufficient space for setup and operation. 5.2. You must ensure the ground is level and suitable for parking the food truck safely. 5.3. You are responsible for obtaining any necessary permissions or licenses required for the food truck to operate at your chosen venue/location. 5.4. If required (e.g., for specific equipment or lighting), you must provide access to a suitable power supply, as agreed in advance. 5.5. You must inform us of any potential hazards at the event location.

  1. Food Allergies and Dietary Requirements

6.1. You must inform us in writing of any specific dietary requirements or allergies for your guests at least [Specify timeframe, e.g., 14 days] before the event date. 6.2. We handle food allergens conscientiously. However, as we operate in a mobile kitchen environment where allergens are present, we cannot guarantee that any dish is 100% free from allergens or traces of allergens due to the risk of cross-contamination. We accept no liability for any allergic reactions.

  1. Force Majeure

7.1. We shall not be liable for failure to perform our obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service, vehicle breakdown, severe traffic disruption, or other events beyond our reasonable control. 7.2. In such circumstances, we will inform you as soon as possible. While deposits remain non-refundable, we will discuss potential rescheduling or partial refunds for other payments made, depending on the circumstances and costs already incurred.

  1. Liability

8.1. We hold Public Liability Insurance. A copy of the certificate can be provided upon request. 8.2. Our total liability to you for any claim arising out of the booking or services provided shall be limited to the total amount paid by you for the specific booking. 8.3. We are not liable for any indirect or consequential losses, loss of profit, or damage to your reputation. 8.4. We are not responsible for any damage or loss to property at the event location unless caused directly by the negligence of our staff.

  1. Privacy and Data Protection

9.1. We will only use the personal information you provide (e.g., via the contact form or during booking) to manage your booking, provide the services, and process payments. Your details are handled by AC&TS CLEANING SOLUTIONS LTD trading as Cuisine Cruiser. 9.2. We will handle your data in accordance with UK GDPR and data protection laws. We will not share your information with third parties except where necessary to fulfil the booking (e.g., suppliers, if any) or required by law. You can request details of the information we hold about you by contacting us at tatianasycova@gmail.com. (Consider having a separate, more detailed Privacy Policy linked on your website)

  1. Governing Law

10.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

  1. Acceptance

11.1. Payment of the deposit constitutes acceptance of these Terms and Conditions.